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Location: Remote (Phoenix, AZ metro area) | Schedule: Full-time, hourly, non-exempt, with extensive travel | Compensation: $30 - $37 per hour

Overview

A manufacturer of packaging and automation equipment is seeking a Field Service Technician to support its customer base from the Phoenix, AZ area. This remote, travel-based role is responsible for installing, servicing, and maintaining equipment at customer sites, ensuring systems run smoothly from startup through ongoing operation. The position plays a key part in customer satisfaction by combining hands-on technical troubleshooting with training and support.

What you'll do

• Conduct pre-consultations with customers, confirm site readiness, and monitor equipment startup
• Join planning calls with sales, project management, and customers ahead of installations
• Coordinate equipment and system installs, verifying proper function once complete
• Calibrate HMIs, meters, timers, and temperature seal settings per manufacturer specifications
• Train customer operators and maintenance staff using established training outlines
• Carry out routine preventative maintenance on installed equipment
• Deliver phone-based and on-site troubleshooting and support to customers
• Diagnose causes of operating errors and implement corrective action
• Inspect systems and advise customers on reducing downtime and interruptions
• Document completed service work and recommend next steps to keep systems performing
• Stay current on product functions and applications
• Follow all safety protocols and maintain tools and supplies properly
• Help manage parts and service tool inventory
• Take on additional duties as needed, including mentoring fellow service associates
• Support the sales team by assisting with job quotes
• Help create short instructional videos and machinery documentation for customer use

Required qualifications

• High school Diploma or GED
• Ability to read and interpret safety rules, operating instructions, schematics, and procedure manuals
• Ability to review and understand mechanical and electrical drawing packages
• Ability to read wiring diagrams to trace circuits and confirm proper operation per manufacturer specifications
• Ability to troubleshoot mechanical, controls, and instrumentation issues at a fabrication shop or customer site
• Ability to replace worn or defective parts such as switches, pumps, motors, bearings, transmissions, belts, gears, control boards, and wiring
• Ability to remain composed when working with customers, team members, and contractors
• Strong verbal and written communication skills
• Proficiency with Excel, Word, and Power Point
• Strong time management and organizational skills
• Valid Driver's License and a valid passport or the ability to secure one
• Willingness and ability to travel extensively, including on short notice when urgent customer support is needed
• Availability for on-call rotation during November and December peak season, covering 12 hours per day, 7 days a week as shared among the team
• Ability to occasionally stand, walk, sit, reach, climb, balance, stoop, kneel, talk, hear, and use fingers and hands to operate tools or controls
• Ability to sit for extended periods while traveling by plane or car
• Manual dexterity to operate required equipment and tools
• Ability to occasionally lift and/or move up to 50 lbs.

Preferred qualifications

• Associates' degree in a technical field, or equivalent, plus 3-5 years of related experience, or an equivalent combination of education and experience

Compensation and benefits

• Pay range of $30 - $37 per hour
• Eligible for company benefits including medical, dental, vision, 401K, and vacation time

Why this role

This position offers the chance to work hands-on with packaging and automation equipment while directly supporting customers through installation, training, and ongoing service, all from a remote base in the Phoenix area.