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Account Manager
All, Manufacturing
Atlanta, GA
Location: Detroit, MI | Schedule: Full-time, on-site
Overview
An established manufacturing company is seeking an Account Manager to serve as the primary point of contact for key customer accounts. This role is central to building long-term customer relationships, supporting commercial activities, and coordinating with internal teams to ensure successful execution of customer programs.
What you'll do
- Manage and strengthen existing customer relationships
- Serve as the voice of the customer internally and the voice of the company externally
- Coordinate RFQs, quotations, pricing activities, and customer requests
- Partner with internal departments to resolve quality, delivery, and commercial issues
- Conduct account reviews, forecasting, and strategic planning activities
- Monitor customer satisfaction and identify opportunities to improve account performance
- Ensure successful communication and collaboration throughout the product lifecycle
Required qualifications
- Account management experience within a manufacturing environment
- Automotive OEM, Tier 1, or Tier 2 supplier experience
- RFQ ownership, quotation preparation, and proposal management
- Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations
- Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams
- Experience managing customer issues, quality concerns, engineering changes, and ongoing account support
- Strong customer relationship management and communication skills
- Proficiency in ERP systems, Microsoft Excel, and business reporting tools
- Experience conducting business reviews, forecasting, and account planning
- Some travel required
Why this role
This position offers the opportunity to own key customer relationships and play a central role in supporting long-term business objectives within a manufacturing environment.
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