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Location: Greater New Haven, CT area (no relocation; must reside locally) | Schedule: Full-time, field-based with overnight travel required | Compensation: $65,000 - $85,000 base salary depending on experience, plus overtime and performance bonus (typically an additional $4,000 - $8,000 annually)

Overview

A manufacturer of medical laboratory analyzers is seeking a Field Service Engineer to support hematology, chemistry, coagulation, and other automated robotic lab instrumentation in the greater New Haven, CT area. This role is critical to ensuring reliable, high-performing lab equipment for healthcare and diagnostic customers. Please note: this position is not eligible for sponsorship or work authorization support.

What you'll do

• Install, service, and perform preventive maintenance on lab instrumentation
• Establish and maintain strong customer relationships
• Coordinate problem resolution within the Field Support Group
• Maintain car inventory, including tools and trunk stock (parts)
• Provide basic on-site training on the operation of company instrumentation

Required qualifications

• Certificate or AAS Degree in electronics or a related discipline
• Solid background in electronics and electro-mechanical troubleshooting
• Minimum of 3 years experience as a field service engineer
• Willingness and ability to travel overnight as required
• Must reside within the greater New Haven, CT area (no relocation)
• Not eligible for sponsorship; must have current U.S. work authorization
• Must be fully vaccinated against COVID-19

Preferred qualifications

• Current or recent Field Service experience in the Medical Device industry preferred
• Experience servicing medical lab analyzers or other medical instrumentation would be a plus

Compensation and benefits

• Base salary of $65,000 - $85,000 depending on experience
• Overtime and performance bonus, typically adding $4,000 - $8,000 annually (potentially more)
• Company vehicle
• Laptop and cellphone provided
• Fully paid family medical coverage
• Dental insurance
• Life insurance
• 401K
• Vacation, PTO, and paid holidays
• Tuition reimbursement
• Annual bonus

Why this role

This position offers a strong total compensation package including a company vehicle, fully paid family medical coverage, tuition reimbursement, and annual bonus potential, along with hands-on work servicing advanced robotic lab instrumentation.