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Location: Philadelphia, PA | Schedule: Full-time, field-based with extensive travel | Compensation: $30.00-$40.00/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is expanding its nationwide field service team, and is seeking a Field Service Technician based near the Philadelphia, PA metro area. This is a direct-hire opportunity for a hands-on technical professional who will travel to customer sites to commission, install, and troubleshoot advanced manufacturing equipment, playing a critical role in keeping customers' operations running smoothly.

What you'll do

• Travel to customer locations to commission and integrate newly installed equipment, with 90-100% travel required
• Install new machinery and systems at customer sites
• Diagnose issues and deliver effective on-site service solutions
• Support the sales team by assisting with servicing of company equipment
• Demonstrate relevant software capabilities to customers
• Document all service activity thoroughly, including work performed and future service needs
• Prepare timesheets, service reports, and installation paperwork accurately and on schedule
• Track expenses and submit expense reports in a timely fashion
• Uphold a safe working environment in accordance with OSHA/MIOSHA standards
• Coordinate and communicate with other internal departments as needed
• Work overtime when required by workload or customer needs
• Maintain strong customer relationships and high satisfaction levels
• Take on additional duties as assigned by management

Required qualifications

• Must live within 50 miles of a major airport
• 90-100% travel required
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Comfortable navigating the Internet effectively for research and support
• Able to interpret and apply I/O structure for technical troubleshooting
• Skilled in using electric/electronic test and measurement equipment
• Capable of analyzing and resolving technical mechanical or electrical problems using measured data
• Able to read and comprehend technical materials in equipment manuals and electronic formats
• Able to accurately document the technical steps taken to resolve equipment issues
• Able to clearly communicate technical issues and resolutions to the corporate office
• Demonstrated customer service skills with a focus on relationship-building
• Highly organized with excellent time management abilities
• Strong verbal and written communication skills
• Able to work independently with minimal supervision
• Resourceful in identifying the right resources or contacts for technical issues
• Effective team player able to collaborate with colleagues and customers at all levels
• Must be authorized to work in the United States without sponsorship

Compensation and benefits

• $30.00-$40.00 hourly pay
• Overtime available
• Comprehensive benefits offered at a competitive rate
• Medical, dental, and vision coverage
• 401k with company match
• Company-paid long and short-term disability coverage
• 10 paid holidays
• Paid time off, starting at 15 days
• This company uses E-Verify to confirm identity and employment eligibility

Why this role

This position offers the chance to join a world-leading OEM's growing nationwide field service team, working hands-on with advanced CNC, laser, and automation equipment while receiving competitive hourly pay, overtime opportunities, and a comprehensive benefits package.