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Location: Detroit, MI | Schedule: Full-time, field-based with extensive travel | Compensation: $30.00-$40.00/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is expanding its nationwide field service team, and is looking to add a Field Service Technician based near Detroit, MI. In this direct-hire role, you'll travel to customer sites across the country to commission new equipment, integrate systems, and troubleshoot technical issues, serving as a trusted technical resource for customers and the sales team alike.

What you'll do

• Install new equipment at customer locations and support the sales staff with ongoing servicing needs
• Travel to customer sites to diagnose issues and deliver effective, on-site solutions
• Demonstrate relevant company software capabilities directly to customers
• Document all completed service work thoroughly, along with notes on future service needs
• Prepare timesheets, service reports, and installation forms accurately and on schedule
• Track expenses and submit expense reports in a timely manner
• Maintain a safe working environment in accordance with OSHA/MIOSHA guidelines
• Coordinate and communicate with other internal departments as needed
• Work overtime hours when workload or customer needs require it
• Uphold a high standard of customer service and satisfaction throughout every engagement
• Take on additional duties as assigned by management

Required qualifications

• Must live within 50 miles of a major airport
• Able to commit to 90-100% travel
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Comfortable navigating the Internet effectively for research and support
• Able to understand and apply I/O structure for technical troubleshooting
• Skilled in using electric/electronic test and measurement equipment
• Capable of analyzing and resolving technical mechanical or electrical issues based on measured data
• Able to read and comprehend technical material in equipment manuals or electronic formats
• Able to accurately document the technical steps taken to resolve equipment and product issues
• Able to clearly communicate technical issues and resolutions to the corporate office
• Demonstrated customer service skills with a strong focus on building relationships
• Highly organized with excellent verbal and written communication skills
• Able to work effectively with minimal supervision
• Resourceful, with good judgment about when and who to call for assistance
• Strong time management skills
• Effective team player able to work with all levels of colleagues and customers
• Must be authorized to work in the United States without sponsorship

Compensation and benefits

• $30.00-$40.00 hourly pay
• Overtime available
• Comprehensive benefits available at a great rate, including medical, dental, and vision
• 401k with match
• Company-paid long- and short-term disability
• 10 paid holidays
• Paid time off (15 days to start)

Why this role

This is a direct-hire opportunity with a world-leading OEM, offering competitive hourly pay, overtime potential, and a comprehensive benefits package while you play a key role supporting customers nationwide.

This company uses E-Verify to confirm identity and employment eligibility.