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Location: Phoenix, AZ (Remote, field-based with travel) | Schedule: Full-time, Hourly, non-exempt | Compensation: $30 - $37 per hour

Overview

An established manufacturer in the packaging and automation equipment industry is seeking a Field Service Technician to support customers through installation, startup, training, and ongoing maintenance of packaging systems. This remote, travel-based role is critical to ensuring customer equipment performs reliably and that operators and maintenance teams are properly trained.

What you'll do

• Conduct customer pre-consultation, site readiness preparation, and startup monitoring
• Participate in conference calls with sales, project management, and customers to prepare for installation
• Coordinate equipment and system installations and confirm proper system function with customers
• Calibrate HMIs, meters, timers, and temperature seal settings per manufacturer specifications during service or startup
• Train operators and maintenance personnel using established outlines
• Perform routine maintenance on equipment
• Provide phone and onsite customer support
• Diagnose causes of operating errors and take corrective action
• Perform inspections and advise customers on minimizing downtime and interruptions
• Complete service reports and follow through on next steps to ensure continued equipment performance
• Maintain up-to-date knowledge of product functions and applications
• Observe all safety rules and maintain tools and supplies properly
• Help maintain parts and service tool inventory
• Assist with the sales quote process as requested
• Assist in producing instructional videos and writing machinery documentation for customer applications
• Take on additional duties as needed, including training other associates

Required qualifications

• High school Diploma or GED required
• Ability to read and interpret safety rules, operating instructions, schematics, and procedure manuals
• Ability to review and understand mechanical and electrical drawing packages
• Ability to read wiring diagrams to trace electrical circuits and verify proper operation per manufacturer specifications
• Ability to troubleshoot mechanical, controls, and instrument issues at shop or customer site locations
• Ability to replace worn or defective parts such as switches, pumps, motors, bearings, transmissions, belts, gears, control boards, elements, and defective wiring
• Ability to maintain composure while working with customers, team members, and contractors
• Strong verbal and written communication skills
• Computer proficiency with Excel, Word, and Power Point
• Strong time management and organizational skills
• Valid Driver's License and valid passport or ability to secure one
• Extensive travel required, including occasional short-notice trips
• Availability for on-call support rotation 12 hours per day, 7 days a week during peak season (November and December)
• Ability to occasionally stand, walk, sit, reach, climb, balance, stoop, kneel, talk, hear, and use fingers/hands to operate tools and controls
• Ability to sit for long periods during air or auto travel to job sites
• Manual dexterity to operate required equipment and tools
• Ability to occasionally lift and/or move up to 50 lbs

Preferred qualifications

• Associates' degree in a technical field or equivalent plus 3-5 years of related experience, or an equivalent combination of education and experience, preferred

Compensation and benefits

• Pay range: $30 - $37 per hour
• Eligible for company benefits including medical, dental, vision, 401K, and vacation time

Why this role

This position offers the opportunity to work directly with customers on the full lifecycle of packaging equipment installation and support, combining hands-on technical work with training and customer service responsibilities.