Search Jobs

Location: Cincinnati, OH (field-based, can reside anywhere East of the Mississippi) | Schedule: Full-time, field/travel-based

Overview

An established CNC machine tool builder is seeking a Field Service Engineer to join its team, with this opening anchored in the Cincinnati, OH area. In this role, you'll deliver installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer sites across the country, playing a key part in keeping equipment running at peak performance and ensuring customers have a strong service experience. You'll report to the CNC Field Service Manager and work extensively in the field.

What you'll do

• Install new CNC machine tool systems at customer facilities, including all options and accessories
• Carry out machine leveling, geometry checks, and final adjustments to reach peak performance
• Diagnose mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Pinpoint root causes and recommend corrective actions, whether repair or replacement
• Deliver technical support both on-site and remotely via phone, email, and other channels
• Guide customers, distributors, and internal teams through technical questions and problem resolution
• Train customers and assist with project coordination as needed
• Support trade shows and company events as required
• Keep thorough service documentation and reporting
• Travel extensively (100%), including overnights and occasional weekends
• Take on other duties as needed

Required qualifications

• 5+ years of experience in CNC machine tool maintenance and service, covering both electrical and mechanical work
• 5+ years of experience delivering remote technical support within the machine tool industry
• Demonstrated experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid grasp of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service abilities
• Willingness to travel extensively (100% during weekdays) and work independently in the field

Preferred qualifications

• Preference given to candidates located within an hour of an airport and/or based in IL, TN, KY, AL, or OH

Why this role

This position is critical to ensuring optimal machine performance and an exceptional customer experience, offering a chance to apply strong electrical and mechanical expertise and advanced diagnostic skills in a customer-first, field-based capacity.