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Location: Minneapolis, MN | Schedule: Full-time, field-based with extensive travel | Compensation: $30.00-$40.00/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is expanding its nationwide field service team and seeking a Field Service Technician based in or near the Minneapolis, MN metro area. In this direct-hire role, you'll travel to customer sites across the country to commission new systems, integrate equipment, and troubleshoot technical issues, serving as a trusted technical resource for customers and the broader sales organization.

What you'll do

• Install new equipment at customer locations and support the sales team in servicing company machinery
• Travel to customer sites to diagnose problems and deliver effective service solutions, with 90-100% travel required
• Demonstrate relevant software capabilities to customers as part of installation and support
• Document all completed service work thoroughly, along with any future service needs identified on the equipment
• Prepare timesheets, service reports, and installation paperwork accurately and on schedule
• Track expenses and submit expense reports in a timely fashion
• Maintain a safe working environment in accordance with OSHA/MIOSHA guidelines
• Coordinate and communicate with other internal departments as needed
• Uphold a high standard of customer service and satisfaction throughout every engagement
• Work overtime when workload or customer needs require it
• Take on additional duties as assigned by management

Required qualifications

• Must reside within 50 miles of a major airport
• 90-100% travel required
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating the Internet for research and support
• Skilled in interpreting I/O structures for technical troubleshooting
• Able to effectively operate electrical/electronic test and measurement equipment
• Capable of analyzing and resolving technical mechanical or electrical problems based on measured data
• Comfortable reading and understanding technical content in equipment manuals and electronic documentation
• Able to accurately document the technical steps taken to resolve equipment and product issues
• Strong ability to communicate technical problems and resolutions to the corporate office
• Demonstrated customer service skills with a focus on building strong customer relationships
• Highly organized with excellent time management abilities
• Excellent verbal and written communication skills
• Able to work independently with minimal supervision
• Resourceful, knowing when and who to contact for assistance on technical matters
• Strong team player able to collaborate with colleagues and customers at all levels
• Must be authorized to work in the United States without sponsorship

Compensation and benefits

• $30.00-$40.00 hourly pay
• Overtime pay available
• Comprehensive benefits package at a competitive rate, including medical, dental, and vision coverage
• 401k with company match
• Company-paid long-term and short-term disability coverage
• 10 paid holidays per year
• Paid time off starting at 15 days

Why this role

This is a direct-hire opportunity with a growing field service team, offering competitive hourly pay, overtime potential, and a comprehensive benefits package including 401k match and generous paid time off.

Note: This company uses E-Verify to confirm identity and employment eligibility.