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Location: Chicago, IL (must reside within 50 miles of a major airport) | Schedule: Full-time, field-based with 90-100% travel required | Compensation: $30.00-$45.00/hour

Overview

A world-leading OEM of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is growing its nationwide field service team. This direct-hire Field Service Technician role involves traveling to customer sites to commission, install, and troubleshoot equipment, playing a key part in ensuring customer satisfaction and equipment reliability.

What you'll do

• Support sales staff in servicing company equipment
• Install new equipment at customer sites
• Provide on-site solutions for equipment service needs
• Carefully and accurately document all service performed and future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to customers
• Prepare timesheets, service reports, and installation forms in a timely and accurate manner
• Track expenses and complete expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Perform other duties as assigned by management

Required qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting
• Ability to effectively utilize electric/electronic test/measurement equipment
• Able to understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information in equipment manuals or electronic media
• Ability to accurately document technical data and resolution steps
• Ability to communicate technical issues and resolution steps with the corporate office
• Proven customer service skills with a focus on customer relationships
• Highly organized with excellent verbal and written communication skills
• Able to work effectively with minimal supervision
• Resourceful, able to discern who to contact for assistance based on the technical situation
• Excellent time management skills
• Effective team player able to work with all levels of team members and customers
• Must be authorized to work in the United States without sponsorship
• Must live within 50 miles of a major airport
• Able to travel 90-100% of the time
• This company uses E-Verify to confirm identity and employment eligibility

Compensation and benefits

• $30.00-$45.00 hourly pay
• Overtime available
• Comprehensive benefits available at a great rate
• Medical, dental, and vision coverage
• 401k with match
• Company-paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start)

Why this role

This role offers the opportunity to join a growing nationwide field service team for a world-leading OEM of CNC machinery and laser cutting equipment, with competitive hourly pay, overtime potential, and a comprehensive benefits package.