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Location: Phoenix, Arizona | Schedule: Full-time, on-site at a customer facility | Compensation: Not specified

Overview

A global leader in advanced semiconductor manufacturing technology is seeking experienced Field Service Engineers to support a premier customer site. This role is critical to keeping sophisticated fabrication equipment running reliably, directly influencing tool performance, customer satisfaction, and next-generation manufacturing capabilities.

What you'll do

• Install, maintain, and repair semiconductor equipment with minimal supervision (Senior Engineer I) or as the senior technical lead for installation, optimization, and recovery (Senior Engineer II)
• Lead troubleshooting of complex tool or process issues using structured diagnostic methods
• Perform root-cause analysis and recommend or drive data-driven, long-term corrective actions
• Review tool-performance data to identify trends, risks, or improvement opportunities
• Provide technical guidance, coaching, and mentorship to less-experienced engineers
• Document service activities and contribute to procedure and best-practice updates
• Communicate solutions, progress, and expectations clearly with customer engineers
• Participate in or manage escalations end-to-end alongside cross-functional engineering teams
• Own the customer-technical relationship, anticipating operational needs and acting as the senior onsite technical representative (Senior Engineer II)
• Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early-option deployments (Senior Engineer II)

Required qualifications

• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or a related field with 6+ years of experience, OR a Master's degree with 4+ years of experience, OR a PhD degree with 0+ years of experience (Senior Engineer I)
• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or a related field with 8+ years of experience, OR a Master's degree with 6+ years of experience, OR a PhD degree with 4+ years of experience (Senior Engineer II)
• Hands-on experience in semiconductor field service or semiconductor capital-equipment environments
• Proven ability to interpret electronic and electromechanical schematics
• Solid experience with structured troubleshooting methodologies
• Strong knowledge of cleanroom environments and semiconductor safety protocols
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in fast-paced fab environments
• Willingness to travel domestically and internationally as needed, at least 75% domestic and international travel required
• Proficiency in MS Office
• Not eligible for visa sponsorship now or in the future

Preferred qualifications

• Experience supporting beta tools or early-option equipment
• Knowledge of wafer-fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience writing or updating procedures or technical documentation
• Strong customer-service approach and exceptional organizational skills
• Familiarity with structured problem-solving methods
• Demonstrated leadership in complex troubleshooting programs or technical initiatives
• Experience owning customer-technical relationships, including managing expectations and building long-term partnerships
• Strong capability in mentoring and developing field engineers
• Hands-on expertise with fab robotics, vacuum systems, plasma, RF, or gas-delivery systems
• Experience providing structured feedback to engineering or product development teams
• Experience evaluating or supporting beta-stage or early-option tools

Why this role

This position offers the chance to work directly with cutting-edge semiconductor manufacturing technology, take a lead technical role at a premier customer site, and mentor other engineers while making a direct impact on tool reliability and customer satisfaction.