Search Jobs

Location: Phoenix, Arizona (assignment at a premier customer site in North Valley, AZ) | Schedule: Full-time, on-site with 75% domestic and international travel required

Overview

A global leader in advanced semiconductor manufacturing technology is seeking Senior Field Service Engineers (Levels I and II) to support a premier customer site in North Valley, AZ. This organization's semiconductor equipment powers transformative technologies such as 5G, cloud computing, AI, and autonomous driving, and the role plays a direct part in ensuring tool reliability and customer satisfaction on the fab floor.

What you'll do

• Install, maintain, and repair semiconductor equipment with minimal supervision
• Lead troubleshooting of complex or multi-factor tool and process issues using structured diagnostic methods
• Perform root-cause analysis and recommend or drive long-term, data-driven corrective actions
• Review tool-performance data to identify trends, risks, and improvement opportunities
• Provide technical guidance, mentorship, and structured training to less-experienced engineers
• Document service activities and contribute to procedure and best-practice updates
• Communicate solutions, progress, and expectations clearly with customer engineers
• Participate in or manage escalations end-to-end alongside cross-functional engineering teams
• Serve as a senior technical lead for equipment installation, performance optimization, and recovery (Senior Engineer II)
• Own the customer-technical relationship, anticipating operational needs and acting as senior technical representative onsite (Senior Engineer II)
• Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early-option deployments

Required qualifications

• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or a related field with 6+ years of experience, OR a Master's degree with 4+ years of experience, OR a PhD with 0+ years of experience (Senior Engineer I)
• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or a related field with 8+ years of experience, OR a Master's degree with 6+ years of experience, OR a PhD with 4+ years of experience (Senior Engineer II)
• Hands-on experience in semiconductor field service or semiconductor capital-equipment environments
• Proven ability to interpret electronic and electromechanical schematics
• Solid experience with structured troubleshooting methodologies
• Strong knowledge of cleanroom environments and semiconductor safety protocols
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in fast-paced fab environments
• Willingness to travel domestically and internationally as needed (at least 75%)
• Proficiency in MS Office
• Not eligible for visa sponsorship now or in the future
• Based in Phoenix, Arizona

Preferred qualifications

• Experience supporting beta tools or early-option equipment
• Knowledge of wafer-fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience writing or updating procedures or technical documentation
• Strong customer-service approach and exceptional organizational skills
• Familiarity with structured problem-solving methods
• Demonstrated leadership in complex troubleshooting programs or technical initiatives
• Experience owning customer-technical relationships, including managing expectations and building long-term partnerships
• Strong capability in mentoring and developing field engineers
• Hands-on expertise with fab robotics, vacuum systems, plasma, RF, or gas-delivery systems
• Experience providing structured feedback to engineering or product development teams

Why this role

This position offers the chance to work hands-on with advanced semiconductor equipment that underpins major technology trends like 5G, cloud computing, AI, and autonomous driving, while taking a lead role in troubleshooting, mentoring, and strengthening customer partnerships at a premier fab site.