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Location: New York, NY (must live within 50 miles of a major airport) | Schedule: Full-time, field-based with 90-100% travel required | Compensation: $30.00-$50/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is expanding its nationwide field service team. This direct-hire Field Service Technician role is critical to supporting customers through equipment commissioning, integration, and troubleshooting at their sites across the country.

What you'll do

• Support sales staff in servicing company equipment
• Install new equipment at customer sites
• Provide solutions for equipment service at customer locations
• Carefully and accurately document all service performed and future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to customers
• Prepare timesheets, service reports, and installation forms in a timely and accurate manner
• Accurately track expenses and complete expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Perform other duties as assigned by management

Required qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information in equipment manuals or electronic media
• Ability to accurately document technical data and the steps taken to resolve equipment and product issues
• Ability to communicate technical issues and resolution steps with the corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation
• Excellent time management skills
• Effective team player able to work with all levels of team members and customers
• Must live within 50 miles of a major airport
• 90-100% travel required
• Must be authorized to work in the United States without sponsorship
• This company uses E-Verify to confirm identity and employment eligibility

Compensation and benefits

• $30.00-$50/hour ($30.00-$40.00 hourly pay noted for the role)
• Overtime available
• Comprehensive benefits available at a great rate
• Medical
• Dental
• Vision
• 401k with match
• Company-paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start)

Why this role

This is a direct-hire opportunity to join a world-leading OEM's growing nationwide field service team, offering comprehensive benefits and the chance to work hands-on with advanced CNC, machining, automation, and laser cutting/turning equipment at customer sites.