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Location: Bay Shore, NY 10023 | Schedule: Full-time, on-site | Compensation: $50k - $60k + Benefits

Overview

A home care services agency is seeking a Patient Care Coordinator to manage an assigned caseload of patients and ensure consistent, reliable home care services. This fast-paced role is central to maintaining patient coverage, maximizing authorized-hour utilization, and keeping communication flowing between patients, caregivers, MLTCs, and internal departments.

What you'll do

• Manage an assigned caseload of patients and oversee day-to-day coordination of services
• Ensure all patients are staffed with reliable caregivers who meet their schedule, needs, preferences, and plan of care
• Proactively address open shifts, call-outs, caregiver changes, and other staffing issues to prevent gaps in care
• Monitor patient utilization percentages and ensure authorized hours are staffed and utilized appropriately
• Identify patients with low utilization and take prompt action to resolve barriers to service
• Maintain regular communication with patients and/or their representatives regarding satisfaction, service status, and concerns
• Maintain professional communication with caregivers regarding schedules, patient needs, attendance, and service changes
• Communicate with MLTCs and other payors regarding services, authorizations, changes, concerns, and required follow-up
• Closely monitor patients who are hospitalized, on hold, temporarily suspended, or otherwise not receiving services
• Follow up promptly with patients, families, hospitals, MLTCs, and other parties to determine readiness to resume services
• Take ownership of restarting services quickly, including confirming authorizations, coordinating staffing, and updating schedules
• Maintain accurate tracking of all patients who are hospitalized, on hold, or experiencing service interruptions until resolution
• Follow up promptly on missed visits, uncovered hours, hospitalizations, service interruptions, and status changes
• Work closely with staffing, intake, nursing, compliance, payroll, and other internal departments to resolve issues
• Complete all required reports accurately and within established deadlines
• Document patient, caregiver, MLTC, hospital, and other communications accurately and timely
• Escalate urgent patient, caregiver, authorization, or service issues to management when necessary
• Maintain accurate patient schedules and records within agency systems
• Build strong relationships with patients and caregivers while maintaining professionalism and accountability
• Meet departmental performance goals related to staffing, utilization, responsiveness, documentation, and patient satisfaction

Required qualifications

• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• Ability to multitask and manage a high-volume caseload
• Ability to work effectively under pressure in a fast-paced environment
• Strong problem-solving skills with the ability to resolve staffing and patient issues quickly
• Detail-oriented with consistent follow-through on outstanding items
• Comfortable communicating with patients, caregivers, MLTC representatives, hospitals, and internal departments
• Strong sense of urgency, ownership, and accountability
• Ability to prioritize tasks based on patient needs and operational importance
• Ability to follow up persistently and promptly until outstanding patient issues are fully resolved
• Comfortable working with reports, scheduling systems, and patient management software

Preferred qualifications

• Previous experience in home care, healthcare coordination, customer service, scheduling, or a related field is preferred

Compensation and benefits

• $50k - $60k
• Benefits included

Why this role

This position offers the chance to play a central role in ensuring patients receive consistent, reliable care while working closely with caregivers, MLTCs, and internal teams in a fast-paced, high-impact environment.