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Location: Fort Lauderdale, FL | Schedule: Full-time, on-site

Overview

Our client is a well-established, sizable company backed by a large national parent organization, known for a strong workplace culture and a newly renovated, modern office environment. They are seeking a Customer Service Representative to serve as a key point of contact across their service, dispatch, and sales departments, playing an important role in ensuring smooth day-to-day operations and excellent customer experiences.

What you'll do

• Serve as the primary point of contact for customers, technicians, sales representatives, and service managers
• Answer multi-line phones and manage a heavy volume of calls in a pleasant, professional manner
• Coordinate scheduling and dispatch service technicians to customer locations for service calls, maintenance, and critical environment work
• Provide technicians with all necessary job-related information and documentation
• Review open work orders and assist with managing the dispatch board
• Maintain accurate databases and foster strong customer relationships
• Assist in verifying the accuracy of invoices and work closely with billing to ensure correct customer invoicing
• Confirm technicians' daily time and ensure service tickets and log sheets are properly attached to work orders
• Communicate status updates with management, sales, purchasing, customers, and dispatchers
• Ensure warranty work is submitted to vendors within appropriate timeframes
• Develop and deploy new critical environment, maintenance, and dispatch projects alongside service project managers
• Exercise discretion and independent judgment in planning, scheduling, and coordinating operational resources and labor hours
• Meet with purchasing and service managers as needed to ensure work schedules are met on time
• Build cross-functional relationships across critical environments, maintenance, service, sales, and purchasing functions
• Maintain a professional demeanor with both customers and coworkers
• Perform other related duties as required

Required qualifications

• Ability to work in a team-oriented atmosphere
• Ability to handle a fast-paced environment
• Exceptional customer service skills, including the ability to handle a heavy volume of calls
• Strong time-management and attention to detail
• Proficiency with Microsoft Suite and ERP systems
• Strong verbal and written communication skills

Why this role

This is an opportunity to join a company with one of the strongest workplace cultures in the region, working in a brand-new, modern office as part of a collaborative, cross-functional team.