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Customer Service Representative
All, Manufacturing
Waterloo, IA
Location: Waterloo, IA | Schedule: Full-time, on-site | Compensation: $18-20/hour
Overview
An established insurance agency is seeking a detail-oriented Customer Service Representative to support its sales and service team. This role is essential to delivering timely, professional service to clients throughout the policy lifecycle.
What you'll do
- Complete customer service tasks such as renewal processing, monthly report processing, and certificate issuance
- Gather information for new business and renewal applications
- Prepare applications for submission to selected markets
- Process and follow up on insurance coverage change endorsements
- Initiate and monitor renewal processes
- Document all relevant contacts and developments to customer accounts on the Agency Management System
- Proactively communicate with customers and establish follow-up procedures for outstanding items
- Perform other duties relevant to agency functions as needed
Required qualifications
- 2+ years of Customer Service experience
- Strong organizational skills
- Motivated professional attitude with a commitment to excellent customer service
- Strong attention to detail
- Computer skills including Windows, Outlook, Word, and Excel
Compensation and benefits
- $18-20/hour
Why this role
This position offers the opportunity to play a key role in supporting an agency's sales and service functions while ensuring clients receive professional, timely, and detail-oriented service.
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