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Location: New Haven, CT | Schedule: Full-time, on-site/field-based with travel

Overview

An established manufacturing company is seeking an experienced Field Service Technician for a direct-hire opportunity. This role suits a technically skilled professional who enjoys troubleshooting complex equipment, working directly with customers, and traveling to customer locations to keep critical manufacturing systems running.

What you'll do

• Install, service, troubleshoot, and repair complex electromechanical manufacturing equipment at customer locations
• Read and interpret electrical schematics involving high-voltage systems from 220V to 440V, low-voltage systems from 12V to 24V, and combined electrical systems
• Use electrical schematics and a multimeter to troubleshoot voltage, current, resistance, and related electrical issues
• Troubleshoot PLC-controlled systems, including power supplies, inputs, outputs, switches, sensors, and human-machine interfaces
• Diagnose issues involving servo drives, motors, and motion-control systems
• Read and interpret pneumatic schematics
• Disassemble, repair, and reassemble complex electromechanical assemblies using common hand and power tools
• Learn and apply the fundamentals of CNC lathe controls and programming, including Fanuc, Mitsubishi, Siemens, or similar platforms
• Support magazine bar-feeding systems and CNC lathe part-processing applications
• Communicate professionally with end users, OEM representatives, dealers, and other key customer contacts
• Provide equipment installation guidance and operator training
• Document service calls, repairs, customer communications, and technical information in digital customer files
• Represent the company professionally before, during, and after each customer visit
• Travel overnight approximately 50%–75% of the time

Required qualifications

• High school diploma or GED
• 2–5 years of field service, industrial maintenance, equipment installation, or related technical experience
• Advanced ability to read and interpret electrical schematics
• Strong working knowledge of high- and low-voltage electrical systems
• Advanced proficiency using a multimeter
• Knowledge of PLCs, HMIs, servo drives, and motion-control systems
• Ability to read pneumatic schematics
• Strong mechanical aptitude and advanced troubleshooting skills
• Proficiency with common hand and power tools
• Basic computer skills and the ability to maintain accurate digital service records
• Strong verbal and written communication skills
• Excellent customer-service and interpersonal skills
• Ability and willingness to travel overnight 50%–75% of the time

Preferred qualifications

• Experience servicing CNC machinery, bar-feeding equipment, or automated manufacturing systems
• Familiarity with Fanuc, Mitsubishi, Siemens, or comparable CNC controls
• Experience installing equipment and training customers in a manufacturing environment

Why this role

This is a direct-hire opportunity for a technically skilled professional who enjoys hands-on troubleshooting, direct customer interaction, and travel to customer sites.