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Location: Englewood, CO | Schedule: Full-time, office-based with extensive field and mine-site travel

Overview

A large-scale industrial equipment and service provider serving the mining and bulk material handling sectors is seeking an experienced Service & Aftermarket leader to grow its Service & Parts operation. This role will drive an After Sales growth strategy, expand spare parts revenue, and build long-term customer relationships across the mining industry, while overseeing Service Department operations in close coordination with engineering, mine maintenance personnel, vendors, and executive leadership.

What you'll do

• Define and execute the company's After Sales growth strategy within mining and material handling industries
• Grow spare parts sales and expand aftermarket service offerings
• Develop retrofit, modernization, and machine conversion opportunities for bulk material handling and mining equipment
• Maintain a strong presence at mine sites to identify business opportunities and strengthen customer relationships
• Build and expand networks of representatives and distributors throughout mining regions supporting commodities such as copper, gold, and coal
• Pursue opportunities to gain market share and service competitor equipment
• Perform on-site inspections of material handling equipment and provide operational consulting recommendations
• Lead the Service Department in mine-site inspections, installation support, commissioning and startup activities, equipment testing, maintenance support, and technical troubleshooting
• Support customer operation and maintenance training efforts
• Assist with preparation of functional specifications and equipment assembly documentation
• Support equipment refurbishment and maintenance programs
• Monitor installation quality, assembly methods, and commissioning activities to ensure compliance with approved procedures
• Promote and enforce safe work practices while maintaining OSHA & MSHA standards
• Provide engineering teams with field feedback and recommendations for equipment improvements and design modifications
• Recommend updates to drawings, registers, and documentation as required
• Support ongoing business development efforts by identifying opportunities and helping secure new projects and clients
• Lead and mentor Service Department personnel to ensure high-quality customer support and project execution
• Drive department goals, performance, and operational improvements
• Work closely with executive leadership on strategic growth initiatives
• Support customer relationship development and long-term client retention
• Contribute heavily to business development and market expansion efforts

Required qualifications

• Bachelor's Degree in Mechanical Engineering, Structural Engineering, Electrical / Controls Engineering, or equivalent related experience
• 10+ years of experience within engineering, construction, service, commissioning, or operations environments
• Strong understanding of material handling equipment, commissioning and startup procedures, field instrumentation and devices, equipment performance verification, and maintenance and troubleshooting practices
• Experience reading and interpreting work plans and technical documentation
• Strong leadership, communication, analytical, and business development skills
• Comfortable working directly with customers, field teams, engineering groups, and executive leadership in a fast-paced industrial environment
• Willingness to travel frequently and stay for extended periods at project and mine sites, with occasional evening and weekend work as project schedules require

Preferred qualifications

• Previous field or mine-site experience strongly desired
• Mining industry experience
• Bulk material handling systems experience
• Service operations leadership experience
• Strong customer-facing and business development background
• Experience supporting commissioning, installation, and maintenance activities in heavy industrial environments

Why this role

This is an opportunity to lead a growing Service & Parts function within the mining and bulk material handling industry, working directly with customers, engineering teams, and executive leadership to drive aftermarket growth and long-term client relationships.