Job: #575
Location: United States, Remote
Salary/Pay Rate:  $100,000 base salary / $130,000 total
Position Type: Full Time

Our client offers a real-time, big data cloud database. Their technology increases storage capacity as much as 10X! They greatly enable exceptional end-user experiences at radically lower costs and higher returns on data investment.

Your Responsibilities:

• Track customer deployment and adoption of products and measure the value and satisfaction the customer experiences
• Drive customer awareness of product features of services to maximize adoption and utilization of features and benefits
• Understand and formalize customer requests, needs, requirements, and escalations, communicate the needs clearly to the product team
• Proactively and consistently engage customers to provide product feedback and product enhancements requests
• Help customers on-board our support process, and make sure customers utilize our ticketing system
• Maintain an accurate view of the health of customer deployments
• Proactively anticipate customer needs and effectively manage reactive customer requests
• Develop and maintain strong relationships with our customers and user base
• Help account executives with technical discussions in existing accounts
• Exhibit diplomacy, tact, and poise when working through customer issues and escalations
• Ability to speak in technical & business terms, depending on the audience
• Managing and tracking churn risk
• Limited travel, up to 20%

Requirements

• Experience with cloud-based deployments using systems such as AWS, GCP, and Azure
• Customer interfacing experience with the ability to run technical presentation
• Strong Experience with Linux operating system management experience (RHEL, Ubuntu)
• Good understanding of hardware and complex software architectures deployments.